Home / Services / Lotus Notes / Case Study - Chase Manhattan

THE CHALLENGE
The Bank spent $200,000 a quarter on data publishing and distribution. The viewer-base was 10,000 clients on the Bank's existing Sales & Marketing Notes infrastructure. The system under review involved a four-tier paper trail between authors, editors and reviewers. Was there a better way?

OUR LOTUS NOTES SOLUTION
Absolutely. The IMS system design allows authors, reviewers and editors to access and process the data within the control of a workflow structure. Finally it allows the end user to read the published on-line edition.
The workflow swept away the existing four layered system. It maximizes staff time and resources by ensuring only the correct people have access to contribute, review and publish specific documents, at specific stages in the lifecycle. New benefits included users being able to search through current and historical data. The new search uses a powerful navigation tool, which provides all relevant information via an intuitive browser style interface using Lotus Notes. A specially designed template allows documents to be edited and published at the touch of a button, by the editing staff. Paper and distribution, and the $8,000 p.a. bill associated with it are now firmly in the past at Chase Manhattan. The future is in it's on-line accessible periodical and historic searchable archive.

©2000 Infrastructure Management Systems llc. All rights reserved.